International Journal of Emerging Trends & Technology in Computer Science
A Motivation for Recent Innovation & Research
ISSN 2278-6856
www.ijettcs.org

Call for Paper, Published Articles, Indexing Infromation Siebel Open UI Service Planning and Execution, Authors : Jahnavi S, Dr. Girijamma, Mr. Shashidhar H R and Janani.S, International Journal of Emerging Trends & Technology in Computer Science (IJETTCS), www.ijettcs.org
Volume & Issue no: Volume 3, Issue 5, September - October 2014

Title:
Siebel Open UI Service Planning and Execution
Author Name:
Jahnavi S, Dr. Girijamma, Mr. Shashidhar H R and Janani.S
Abstract:
Abstract Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Oracle s Siebel CRM is market-leading Customer Relationship Management software. Siebel Open UI is used to display Siebel CRM data. Designing and implementing modules that records information and details of user’s Service request, classifies the user’s Service request, determine the supportability of user’s Service request, performing collaborative troubleshooting, initiating a chat/video chat with remote team members, contextual order creation from capture, confirms the resolution and ensuring the good Service and also service analytics in different graphical representation in Siebel Open UI. Keywords: Siebel CRM, ActiveX UI, Service Request, Service Execution.
Cite this article:
Jahnavi S, Dr. Girijamma, Mr. Shashidhar H R and Janani.S , " Siebel Open UI Service Planning and Execution " , International Journal of Emerging Trends & Technology in Computer Science (IJETTCS), Volume 3, Issue 5, September - October 2014 , pp. 072-076 , ISSN 2278-6856.
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